At Superior PROCARE, we are committed to ensuring your orders are processed and delivered promptly and reliably. Below, you’ll find detailed information about our shipping process, timelines, and policies.

 

ORDER PROCESSING

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• All in-stock orders are processed and shipped daily by 1 PM EST, Monday to Friday (excluding holidays).

• Orders placed after 1 PM EST or on weekends will be processed the following business day.

• For high-value items and large boxes, a signature will be required upon delivery.

 

SHIPPING METHODS AND DELIVERY TIMES

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We use Canada Post, FedEx, and other trusted shipping providers. All available options will be displayed during checkout. Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

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SHIPPING TIMES WITHIN CANADA:

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• Expedited Parcel: 3–6 business days.

• Xpresspost: 2–4 business days.

• Priority: 2 business days.

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REMOTE LOCATIONS IN CANADA:

For remote areas, including Air Stage Locations, delivery times may take an additional 2–5 business days. Only Standard shipping is available for these areas.

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SHIPPING TO THE UNITED STATES:

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• Shipping times to the USA range from 3–10 business days via FedEx Ground or Canada Post Expedited.

• U.S. orders are subject to duties and taxes based on federal and state laws.

 

SHIPPING COSTS

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• Enjoy free shipping across Canada for orders above $89.99.

• Shipping costs for other orders are calculated at checkout based on order size, speed of delivery, and destination.

• For U.S. shipments, rates will be shown during checkout.

 

OUT-OF-STOCK ITEMS

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If an item is out of stock at the time of your order or with our supplier, the delivery times shown at checkout may not apply. In such cases:

• We will contact you immediately to provide an update on the delivery status.

• You can choose to wait for restocking, select an alternative product, or request a refund.

 

ADDITIONAL POLICIES

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• Lost or Damaged Shipments: If your shipment is lost or arrives damaged, please contact us immediately. Claims must be filed with the carrier before any action can be taken by our team.

• Refused Shipments: If a shipment is refused upon delivery, the customer will be responsible for return shipping fees and any restocking fees that apply.

 

CONTACT US

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If you have any questions about your shipment or need further assistance, please contact our customer service team. We are here to ensure your experience with Superior PROCARE is seamless and satisfactory. Contact Us