FREQUENTLY ASKED QUESTIONS

Our FAQ section provides answers to common questions about our services, products, and processes. Whether you’re curious about pricing, installation, or support, you’ll find helpful information to guide you.

GENERAL

WHY CHOOSE SUPERIOR PROCARE?

We provide complete solutions, acting as your agent to handle everything. From selecting the right machine to scheduled maintenance and sourcing parts, we ensure seamless, stress-free service for your business.

WHAT DOES SUPERIOR PROCARE SPECIALIZE IN?

Superior PROCARE specializes in commercial and industrial cleaning machines and solutions, including equipment, installations, maintenance, and parts.

WHAT TYPES OF CLEANING EQUIPMENT DO YOU OFFER?

We provide commercial vacuums, auto-scrubbers, sweepers, steam cleaners, carpet cleaners, floor polishers, heavy-duty cleaning machines, cleaning supplies and related parts and accessories.

DO YOU OFFER ECO-FRIENDLY PRODUCTS?

Yes, we offer eco-friendly cleaning solutions, including HEPA products, sustainable detergents and chemical-free solutions for professional use.

DO YOU OFFER FREE DELIVERY?

Yes, we provide free delivery across Canada & USA for all orders above $89.99, ensuring convenience for our clients.

WHERE DO YOU DELIVER?

We primarily deliver across Canada and the USA, with additional shipping options to Europe and other parts of the world. Our competitive shipping rates are achieved through partnerships with trusted carriers.

WHAT SUPPORT DO YOU PROVIDE AFTER PURCHASE?

We offer ongoing support, including maintenance, repairs, and replacement parts, to ensure your equipment performs at its best.

DO YOUR PRODUCTS AND SERVICES COME WITH A WARRANTY?

Product warranties vary by supplier. Our services include a 60-day warranty on repairs and a lifetime warranty on central vacuum system installations, ensuring reliability and peace of mind.

HOW CAN I CONTACT SUPERIOR PROCARE?

You can reach us via phone, email, or our Contact Us page. Our team is here to help with any inquiries. Contact US

REPAIR

WHAT’S INCLUDED IN YOUR INSPECTION SERVICE?

Our inspection includes a thorough diagnostic of your machine, identification of potential issues, and recommendations for necessary repairs or maintenance.

CAN I SET UP A PERIODIC MAINTENANCE PLAN?

Absolutely. We offer customizable maintenance plans to keep your machines running reliably and efficiently over time.

DO YOU PROVIDE REPLACEMENT PARTS?

Yes, what sets us apart is our extensive inventory of parts for major brands stored in our warehouse. This ensures faster repairs and servicing without the typical wait times for sourcing parts.

WHAT TYPES OF MACHINES DO YOU SERVICE?

We service commercial and industrial cleaning machines, including vacuums, scrubbers, sweepers, polishers, carpet cleaners (extractors, spotters, shampooers), steam cleaners, dry vapors, and more.

WHAT HAPPENS IF MY MACHINE CANNOT BE REPAIRED?

If repairs are not possible, you will only be charged for the inspection and transportation costs. We will also provide recommendations on potential replacement options if needed.

HOW MUCH DOES MAINTENANCE COST?

Maintenance costs vary based on the number of machines, their type, and the replacement accessories required.

HOW MUCH DOES ON-SITE INSPECTION COST?

Inspection fees range from $80 to $200 CAD, depending on the type and size of the machine, for in-store, on-site, and pick-up inspections.

HOW MUCH DOES TRANSPORTATION COST?

Transportation costs depend on the type, weight, and number of machines. We provide a quote prior to scheduling.

HOW MUCH DOES AN INSPECTION COST?

Inspection costs range from $80 to $200 CAD, depending on the type and size of the machine.

HOW LONG DO REPAIRS TAKE?

Repair times depend on the complexity of the issue. Most are completed within 1 to 7 working days, with rare cases taking up to 2–3 weeks.

HOW LONG DOES AN INSPECTION TAKE?

For scheduled appointments, inspections are usually completed within 1 to 2 working days, depending on the complexity of the issue. For drop-ins, the waiting time may vary based on workload, but we’ll provide you with an estimated completion time upon arrival.

DO YOU OFFER SERVICE WARRANTIES?

Yes, we provide a 60-day warranty on all repairs and replacement parts, ensuring confidence in our services.

CENTRAL VACUUMS

WHAT TYPES OF SPACES DO YOU INSTALL CENTRAL VACUUM SYSTEMS IN?

We install central vacuum systems in a wide range of spaces, including small residences, grand homes, hotels, schools, airports, and other commercial properties. We also specialize in integrating systems into already established (built) spaces.

DO YOU PROVIDE CENTRAL VACUUM UNITS AND ACCESSORIES AS WELL?

Yes, we offer premium central vacuum system units, hoses, kits, and rough-in parts, all backed by warranties ranging from 15 years to a lifetime.

CAN YOU HANDLE EXISTING CONSTRUCTION PROJECTS?

Yes, we work seamlessly with already established spaces and collaborate with contractors on new and ongoing construction projects.

HOW LONG DOES A CENTRAL VACUUM INSTALLATION TAKE?

Small to medium spaces (up to 2,000 sq. ft.) typically take one day. Larger or more complex projects may take from a few days up to two weeks, depending on size, complexity, and system requirements.

DO YOU PROVIDE A WARRANTY ON INSTALLATIONS?

Yes, all installations are backed by a lifetime warranty, ensuring long-term reliability and customer satisfaction.

WHAT IS THE COST OF A CENTRAL VACUUM INSTALLATION?

Costs vary based on property size, the chosen system, and project complexity. A detailed quote is provided after the initial assessment, and we keep our pricing competitive.

DO YOU OFFER SUPPORT AFTER INSTALLATION?

Yes, we provide ongoing support, including periodic maintenance, servicing, and access to replacement parts to ensure optimal performance

WHAT MAKES YOUR SERVICES UNIQUE?

Our in-house installation team ensures precision and reliability without subcontracting. With 50+ building contractor partners, advanced systems, and decades of expertise, we deliver seamless, high-quality solutions tailored to your needs. We’ve successfully completed more than 90,000 central vacuum installation projects across residential and commercial properties.